Refund policy
Master return-policy table
| Vendor and product type | Customer-requested return period | Product condition | Restocking fee | Customer’s financial responsibility | Non-returnable conditions |
|---|---|---|---|---|---|
| Fire Pit Art fire pits and made-to-order pieces | Non-returnable once production or customization begins | Not applicable | Not applicable | Customer remains responsible for the order once production begins | Made-to-order fire pits; custom designs; modified products; powder-coated products; products that have held a fire; installed or used gas components |
| Fire Pit Art unused standard accessories | Manufacturer does not publish a definite return period; written approval required before promising acceptance | New, unused, uninstalled, original packaging | Not publicly specified | Prepaid return freight; original shipping and handling may be deducted | Installed gas components; used products; custom accessories; accessories made or modified for a particular application |
| Fire Pit Art Artisan Spark Guards | No return if purchased for anything other than a compatible Fire Pit Art product | Must be unused and correctly ordered for the designated Fire Pit Art model | Not publicly specified | Prepaid return freight if an authorized return is accepted | Incorrectly ordered for a non-Fire Pit Art product; used or heat-exposed guards |
| Authentic Pizza Ovens ovens | 14 days after delivery | Unused, uninstalled, in original crate or box, and in original condition | No standard restocking fee published | Customer pays original outbound freight and return freight; shipping costs are nonrefundable | Used, installed, cured, fired, damaged after delivery, or missing original packaging |
| Authentic Pizza Ovens exchanges | Within 14 days, subject to authorization | Unused and in original packaging | No standard restocking fee published | Customer pays freight to return the original item and freight for the replacement | Used or installed ovens; requests after 14 days |
| Videl Grills standard products | 30 days after delivery | New, unused, unassembled, resalable, and in original packaging | No restocking fee | Original shipping is deducted; customer pays return shipping | Used, installed, assembled, altered, damaged, or non-resalable merchandise |
| Videl custom or configured outdoor kitchens | Not clearly addressed in Videl’s public return policy | Written authorization required before promising eligibility | Not publicly specified | Determined through written authorization | Can not promise the standard 30-day return policy for custom fabrication unless Videl confirms it applies |
| The Outdoor Plus made-to-order finished products | No returns | Not applicable | Not applicable | Customer remains responsible once production begins | All made-to-order products |
| The Outdoor Plus custom products or custom features | No returns, no exceptions | Not applicable | Not applicable | Customer remains responsible for the complete order | Custom sizes, modifications, custom configurations, custom colors or features |
| The Outdoor Plus current standard stock products ordered correctly | No fixed public return window; RMA approval is required | Current product, new, unused, uninstalled, and in original packaging | 25% | Customer pays return shipping; original freight should be treated as nonrefundable unless TOP confirms otherwise | Used, installed, altered, discontinued, opened in a way that makes the item non-resalable, or missing original packaging |
| The Outdoor Plus customer ordering error | Subject to RMA approval | Current, new product in original packaging | 25% | Customer pays return shipping | Custom and made-to-order products do not qualify |
| The Outdoor Plus manufacturer error | Must be reported within 48 hours | Preserve product and packaging | No fee | TOP provides an RMA and return-service label; qualifying original outbound freight is credited | Claims reported after 48 hours may be denied |
| The Outdoor Plus defective component | Warranty process, not a return | Component may need to be sent to TOP for testing | No restocking fee if defective | Customer generally pays incoming testing freight; TOP pays return freight and repair or replacement costs if the product is defective and under warranty | Improper installation, overheating, modification, abuse, improper storage, or improper maintenance |
| The Outdoor Plus non-defective component sent for testing | No refund | Product returned to customer | No credit | Customer pays incoming freight; no reimbursement | No defect found during testing |
The Outdoor Plus product classifications
This vendor requires the greatest explanation because the policy depends on whether the item was manufactured for the order or was a standard stock product.
1. Finished fire pits and fire tables
Examples include:
- Del Mar Fire Pit
- Cazo Fire Pit
- Coronado Fire Pit
- Cabo Fire Pit
- Unity Fire Pit
- Alameda Fire Table
- GFRC concrete fire pits
- Powder-coated metal fire pits
- Hammered copper fire pits
- Wood-grain GFRC products
Recommended classification
Made-to-order and non-returnable once production begins.
Most of these products require the customer to select size, fuel, ignition, material, and finish. Those characteristics make them fundamentally different from an unopened stock accessory.
Do not promise a 25% restocking-fee return on a completed fire pit unless TOP has confirmed in writing that the specific SKU is a stock item eligible for return.
2. Fire bowls
Examples include:
- Maya Fire Bowl
- Cazo Fire Bowl
- Sedona Fire Bowl
- Concrete fire bowls
- Powder-coated metal fire bowls
- Copper fire bowls
Recommended classification
Made-to-order and non-returnable once production begins.
The selected size, fuel type, ignition system, material, and finish are part of the manufactured configuration.
3. Fire and water bowls
Examples include:
- Maya Fire and Water Bowl
- Cazo Fire and Water Bowl
- Concrete fire and water bowls
- Metal or copper fire and water bowls
Recommended classification
Made-to-order and non-returnable once production begins.
These products involve water fittings, gas components, ignition choices, finishes, and installation-specific configurations.
4. Water bowls, planter bowls, and combination bowls
Recommended classification
Made-to-order and non-returnable once production begins.
Custom colors, finishes, sizes, fittings, scuppers, and other configurations are also non-returnable.
5. Self-contained fire and water fountains
Recommended classification
Made-to-order and non-returnable once production begins.
These are finished systems with pumps, basins, plumbing, ignition equipment, and customer-selected finishes.
6. Fire towers and torches
Recommended classification
Finished configured units are non-returnable once production begins. Unopened standard replacement parts may qualify for return only with an approved RMA and a 25% restocking fee.
The finished feature and its individual replacement components should not share the same return classification.
7. Ready-to-finish fire pit forms
Some TOP pages describe ready-to-finish forms as ready to ship. That does not automatically guarantee that every size or configuration is a returnable stock item.
Recommended classification
Returnable only when confirmed as a current standard stock product, new and unused in its original packaging, and approved through an RMA. A 25% restocking fee and customer-paid return freight apply.
If it was fabricated for the order, altered, or specially configured, it is non-returnable.
8. Burner pans and complete burner kits
Examples include:
- Flat pans
- Drop-in pans
- Lipless pans
- Raised-lip pans
- H-burner kits
- Switchback burner kits
- Bullet burner kits
- Lotus burner kits
Recommended classification
Unused, uninstalled standard stock burner and pan kits may qualify for return with prior RMA approval, a 25% restocking fee, and customer-paid return shipping.
They become non-returnable when:
- Connected to a fuel source
- Installed
- Fired
- Modified
- Scratched or damaged during installation
- Missing parts
- Missing original packaging
- Manufactured or altered to a custom size
9. Burners purchased separately
Recommended classification
Standard current burners may qualify for return if new, unused, uninstalled, complete, and in the original packaging. RMA approval, a 25% restocking fee, and customer-paid return freight apply.
Installed or fired burners are non-returnable.
10. Ignition systems and gas components
Examples include:
- Electronic ignition systems
- Flame-sense kits
- Spark ignition kits
- Gas valves
- Pilot assemblies
- Regulators
- Hoses
- Timers
- Fittings
- Conversion kits
Recommended classification
Returnable only if unopened, uninstalled, unconnected, unused, and approved by TOP through an RMA. A 25% restocking fee and customer-paid return shipping apply.
Once installed, connected, altered, or used, these products are non-returnable. Suspected defects must be handled through TOP’s product-testing and warranty process.
11. Wind guards, covers, media, and ordinary accessories
Examples include:
- Glass wind guards
- Canvas covers
- Steel covers
- Fire glass
- Lava rock
- Access doors
- Replacement accessories
Recommended classification
Standard current accessories may qualify for return when new, unused, complete, resalable, and in the original packaging. An approved RMA, 25% restocking fee, and customer-paid return shipping apply.
Custom-sized wind guards, custom covers, opened media, damaged glass, installed parts, and specially manufactured accessories should be non-returnable.
The Outdoor Plus states that made-to-order and custom products cannot be returned. It separately allows approved returns for current, new products in their original packaging after deducting a 25% restocking charge.
Cancellation requests must be submitted by telephone and email as soon as possible. A request is not considered approved until OutdoorLuxeLife LLC provides written confirmation. Orders that have entered production, been customized, been prepared for shipment, or shipped may not be canceled. Manufacturer cancellation fees, payment-processing costs, restocking charges, and freight expenses may apply as described in the vendor-specific sections below.
Cancellation-policy table
| Vendor | Before production or shipment | After production begins | Published fee |
|---|---|---|---|
| Fire Pit Art | Cancellation must be requested immediately and is subject to approval | Fire pits are made to order; modified and powder-coated products become nonrefundable after payment | No general cancellation fee published |
| Authentic Pizza Ovens pre-order | Cancellation permitted before shipment | Deposit is forfeited | $250 |
| Authentic Pizza Ovens fully paid order | Cancellation permitted, subject to the published fee | If already shipped, return terms and freight responsibilities apply | 5% |
| Videl Grills | No detailed public cancellation rule found | Approval required; | Not publicly specified |
| The Outdoor Plus | Request immediately before production | Made-to-order and custom products become non-returnable once production begins | No universal public cancellation fee found; 25% applies to approved customer-error returns of eligible stock products |
At OutdoorLuxeLife LLC, we proudly offer premium outdoor products that are often handcrafted, custom-built, oversized, or made-to-order. Due to the specialized nature of these products, our refund and return policies are necessarily detailed and specific.
We encourage all customers to carefully review product specifications, measurements, finishes, fuel requirements, and installation considerations before placing an order.
Measure your space to endure the product fits through doorways, entryways and fits in the space you have designated as its final placement.
Ensure truck access to your property.
Freight damage and incorrect-shipment table
| Vendor | Customer’s required action | Reporting deadline | Required evidence | Likely resolution |
|---|---|---|---|---|
| Fire Pit Art | Inspect before signing; note visible damage; photograph product and packaging; retain packaging | No precise public deadline found; OutdoorLuxeLife LLC should require notice within 48 hours | Bill of lading, photographs, packaging, order number | Freight claim, repair, replacement, or other manufacturer-approved resolution |
| Authentic Pizza Ovens | Inspect the entire oven before signing; refuse severe damage or record every visible issue on the bill of lading | Order discrepancies must be reported within 5 days; visible damage must be documented at delivery | Signed bill of lading with damage noted, photographs, crate photographs, product photographs | Freight claim, replacement, exchange, repair, or approved refund |
| Videl Grills | Inspect before signing; document damage; retain packaging | No public deadline found; OutdoorLuxeLife LLC should require notice within 48 hours | Bill of lading, photographs, packaging, order information | Manufacturer or carrier claim after review |
| The Outdoor Plus | Inspect immediately; report incorrect or damaged packages | 48 hours | Photographs, packaging, delivery record, order number, description | RMA, replacement, repair, or credit when TOP confirms its error |
Authentic Pizza Ovens states that freight damage must be documented before the customer signs the freight acceptance and that order discrepancies must be reported within five days. It will not accept responsibility for undocumented freight damage.
All freight deliveries must be inspected before the delivery receipt is signed. Visible damage must be written on the carrier’s delivery receipt. Severe damage should be refused whenever reasonably possible. Customers must notify OutdoorLuxeLife LLC within 48 hours and provide photographs of the packaging, pallet or crate, product, shipping label, and delivery receipt. All packaging must be retained until the claim is resolved.
Reporting damage within 48 hours does not replace the requirement to document visible damage on the delivery receipt at the time of delivery.
Refund method and processing table
| Vendor | Refund timing | Refund method | Deductions |
|---|---|---|---|
| Fire Pit Art | After receipt and inspection | Original method through OutdoorLuxeLife LLC, if approved | All shipping costs; other manufacturer-approved deductions |
| Authentic Pizza Ovens | Manufacturer states approved refunds are processed within 7 days after inspection; cancellation refunds may take 7–14 days | Original payment method | Original outbound freight, return freight, and applicable cancellation fee |
| Videl Grills | No specific public processing period found | Original payment method after inspection and approval | Original shipping and customer-paid return shipping |
| The Outdoor Plus eligible stock products | After TOP receives and inspects the authorized return | Original payment method through OutdoorLuxeLife LLC | 25% restocking fee, return shipping, and potentially original freight |
Approved refunds are issued only after the returned product has been received, inspected, and accepted by the manufacturer or OutdoorLuxeLife LLC. Refunds will be issued to the original payment method. Allow up to 10 business days after approval for OutdoorLuxeLife LLC to process the refund. The customer’s bank or card issuer may require additional time to post the credit.
Do not use store credit unless the customer explicitly agrees to it or the product page clearly disclosed a store-credit-only policy before purchase.
Warranty summary
| Vendor | Principal warranty information |
|---|---|
| Fire Pit Art | Carbon-steel fire pits: 10-year structural warranty. Stainless-steel fire pits: 100-year structural warranty for the original purchaser. No finish warranty on Iron Oxide Patina or painted black finish. Alteration, misuse, negligence, tampering, modification, and saltwater exposure are excluded. Shipping and handling are excluded. |
| Fire Pit Art Artisan Spark Guards | Screen material: 60 days against failure. Frame: 10 years with proof of purchase. Return freight is prepaid by the customer. |
| Fire Pit Art AWEIS systems | Residential: 3 years for applicable field-serviceable systems. Commercial: 1 year. Labor for replacing field-serviceable parts is not covered. |
| Authentic Pizza Ovens | Three-year limited warranty on major structural defects in materials and craftsmanship. Improper installation, curing, operation, or maintenance may invalidate coverage. |
| Videl Grills | Product-specific warranty documentation applies. The public return page does not provide a complete warranty schedule, so warranties should be linked on each product page rather than summarized broadly. |
| The Outdoor Plus electronics, gas valves, and pilot assemblies | Residential: 1 year. Commercial: 6 months. Coverage is valid only when purchased with a pan-and-burner kit or complete fire feature. |
| The Outdoor Plus stainless-steel and aluminum pans | Residential: 5 years. Commercial: 1 year under the manufacturer’s 2025 policy. |
| The Outdoor Plus burner rings and burner bars | Lifetime warranty under the manufacturer’s 2025 policy. |
| The Outdoor Plus general limitations | Original owner only. Non-transferable. Does not cover overheating, modification, abuse, improper storage, improper installation, or maintenance. Labor and consequential expenses are excluded. |
We make every effort to ensure that the content provided on our website is both current and accurate. However, errors can occur. Due to the ever-changing laws and regulations in the hearth industry, there may be delays, errors, and inaccuracies in the information contained herein.
Questions or Assistance
We believe exceptional service extends well beyond the moment of purchase. If you have questions regarding returns, freight deliveries, warranties, or product care, we are always happy to assist.
OutdoorLuxeLife LLC
+1 561-251-7252 | Michele@OutdoorLuxeLife.com
1011 Cornwall A, Boca Raton, FL 33434