Shipping and Delivery Policy

Last updated: September 7, 2026

OutdoorLuxeLife ships premium outdoor products, including oversized, freight-shipped, custom, configured, and made-to-order items. Delivery methods and timelines depend on the product, manufacturer, destination, and carrier availability.

Shipping coverage and cost

We currently ship to eligible addresses within the contiguous United States. We do not currently offer standard shipping to Alaska or Hawaii.

Eligible products include free standard shipping or curbside freight delivery within the contiguous United States. Any exception or special delivery service will be disclosed and agreed to in writing before the order is processed.

Order processing and production

In-stock standard items are generally processed within 1–3 business days after order confirmation. Custom, configured, handcrafted, and made-to-order products require additional production time. Production time varies by manufacturer, product, options selected, material availability, season, and order volume.

An estimated production or lead time shown on a product page or provided in an order update is an estimate, not a guaranteed completion or delivery date. Please contact us before ordering if you need a current lead-time estimate. Once production begins, custom and made-to-order products may not be canceled or modified under our Return, Refund, and Cancellation Policy.

Items in the same order may ship separately.

Transit times and tracking

Standard parcel shipments generally arrive within 5–10 business days after dispatch. Freight transit and appointment scheduling may take longer. Transit time begins only after the product has completed production and has been released to the carrier.

Tracking or freight-carrier information will be emailed when available. Delivery estimates may change because of weather, carrier delays, manufacturer schedules, seasonal demand, supply interruptions, labor shortages, or other events outside our reasonable control.

Freight deliveries

Large, heavy, fragile, or oversized products normally ship on a pallet by freight carrier. Unless a different service is confirmed in writing, freight delivery is curbside only. The driver will deliver to the curb or end of the driveway and will not move the product into the home, unpack it, assemble it, or install it.

The customer is responsible for:

• Providing a complete and accurate delivery address and telephone number.
• Confirming that the property is accessible to a large freight truck.
• Having an adult age 18 or older present for the delivery appointment.
• Arranging sufficient help and equipment to move the shipment after curbside delivery.
• Inspecting the entire shipment before signing the delivery receipt.

Delivery inspection and damage

Inspect every shipment before signing the carrier’s delivery receipt. Count all pieces and examine the pallet, crate, packaging, and product for visible damage.

If damage or missing items are visible:

• Write a detailed description of the damage or shortage on the delivery receipt before signing.
• Take clear photographs of the product, packaging, pallet or crate, shipping label, and delivery receipt.
• Refuse delivery if the damage is severe.
• Notify OutdoorLuxeLife within 48 hours.

For concealed damage, retain all original packaging and notify us within 48 hours of delivery. Authentic Pizza Ovens order discrepancies must be reported within five days. Reporting damage after delivery does not replace the requirement to document visible damage on the delivery receipt.

Incorrect or incomplete shipments

Email us with your order number, a description of the issue, delivery documentation, and photographs. Keep the product and all packaging until the manufacturer or carrier completes its review. Approved claims may be resolved through replacement, repair, missing-part shipment, carrier claim, or refund as applicable.

Delivery restrictions

Some products may have restrictions based on size, weight, fuel or ignition components, carrier limitations, local regulations, or safe delivery access. If an order cannot legally or safely ship to the destination, we will contact the customer before fulfillment to discuss available options or cancel and refund the affected item.

Contact us

OutdoorLuxeLife LLC
1011 Cornwall A
Boca Raton, FL 33434
Phone: +1 561-251-7252
Email: Michele@OutdoorLuxeLife.com